Employer · Tennessee

TN-Chattanooga Call Center

Name: TN-Chattanooga Call Center Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Chattanooga, TN · ~838 workers · 3 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.6
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

TN-Chattanooga Call Center runs at 23% of its industry's injury rate - far safer than the typical industry workplace, earning a grade A.

TN-Chattanooga Call Center: 0.6 TCR = 23% of industry BLS 2.6 · 3y Form 300A (see methodology below)

TN-Chattanooga Call Center safety composite

TN-Chattanooga Call Center scores strongest on total case rate (tcr) (safer than 60% of same-industry peers) and weakest on dart rate (safer than 49%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

54/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): C 0.61 per 100 workers

Safer than 60% of industry peers
DART rate: D 0.14 per 100 workers

Safer than 49% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TN-Chattanooga Call Center held a steady TCR band

TN-Chattanooga Call Center's TCR held near 0.2 from 0.5 in 2017 to 0.7 in 2019. Peak filing year was 2018 at 0.7 TCR. In 2019, DART was 0.23× this establishment's average TCR (severity share of cases).

2017=0.5 · 2018=0.7 · 2019=0.7

OSHA ITA Form 300A scorecard

Establishment book 561422 · Chattanooga, TN AT/BELOW-IND · MID

Grade A · TCR 0.6 · 23% of ind

DART 0.1 DART
RANK #3/6
PHOTO CentrePointe
BOOK 3y book
INJ 12 inj
SIZE ~838 FTE

Nearest TCR peer: CentrePointe (0.0 TCR gap)

Read with this employer → · Industry book → · Tennessee employers → · Look up another →

This site

0.6
CentrePointe

0.6
Customer Servi

0.6
Bio-Rad Labora

0.6
Alorica Custom

0.6

What this shows TN-Chattanooga Call Center averages 0.6 TCR (23% of the industry BLS benchmark).

TN-Chattanooga Call Center TCR series: 2017=0.5 · 2018=0.7 · 2019=0.7 · BLS 2.6

Where TN-Chattanooga Call Center falls in its industry

159 industry establishments

Safer than 60% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

Narrower to Tennessee alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 6 industry employers in Tennessee.

TN-Chattanooga Call Center (838 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

TN-Chattanooga Call Center has more employees than the industry median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses
2019	0.7	0.1	5	0
2018	0.7	0.3	4	1
2017	0.5	0.3	3	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TN · Chattanooga

159 industry employers nationwide with a credible TCR · 10,743 rated employers in Tennessee with headcount on file · 695 employers in Chattanooga, TN · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	CentrePointe	ROSEVILLE, MN	0.6 TCR
NAICS-TCR	Customer Service Group Crystal Lake Customer Care Center	CRYSTAL LAKE, IL	0.6 TCR
NAICS-TCR	Bio-Rad Laboratories Benicia Campus	BENICIA, CA	0.6 TCR
NAICS-TCR	Alorica Customer Care	GREENSBORO, NC	0.6 TCR
STATE-SIZE	CTC	MEMPHIS	836 FTE
STATE-SIZE	FAYETTEVILLE PLANT	FAYETTEVILLE	832 FTE
STATE-SIZE	Amazon.com Services LLC - BNA8	LEBANON	844 FTE
STATE-SIZE	Ryman Corporate Properties LLC	NASHVILLE	830 FTE
CITY-NEAR	CHATTANOOGA COKE	Chattanooga	8,650 FTE
CITY-NEAR	CHATTANOOGA FOOD	Chattanooga	8,650 FTE
CITY-NEAR	USXpress	Chattanooga	7,385 FTE
CITY-NEAR	Cardiology GB	Chattanooga	6,606 FTE
NAT-TCR	Bloomfield CT RCS INR	Clearwater, FL	0.6 TCR
NAT-TCR	MPLSMNDF	Minneapolis, MN	0.6 TCR
NAT-TCR	SGNWMIFADS0	Saginaw, MI	0.6 TCR
NAT-TCR	Niman Ranch (Offsite)	Northglenn, CO	0.6 TCR
NAT-SIZE	COLSA Corporation - Corporate	Huntsville, AL	838 FTE
NAT-SIZE	Evonik Corp- Theodore, AL	Theodore, AL	838 FTE
NAT-SIZE	HOU - Ground Ops	Houston, TX	838 FTE
NAT-SIZE	Goshen, IN	Goshen, IN	838 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.