Customer service call centers · Illinois
Customer Service Group Crystal Lake Customer Care Center
Crystal Lake, IL · ~147 workers · 4 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.6
- Avg TCR
- 2.6
- Industry avg
- 0
- Fatalities
The verdict
Customer Service Group Crystal Lake Customer Care Center runs at 23% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.
Customer Service Group Crystal Lake Customer Care Center: 0.6 TCR = 23% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)
Customer Service Group Crystal Lake Customer Care Center safety composite
Customer Service Group Crystal Lake Customer Care Center scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
64/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- C 0.6 per 100 workers
Safer than 62% of industry peers
- DART rate
- B 0 per 100 workers
Safer than 76% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Rising injury rate
Customer Service Group Crystal Lake Customer Care Center: 0.8 → 1.6 TCR
Peak year 2024 @ 1.6 TCR · DART/TCR 0× in 2024
Customer Service Group Crystal Lake Customer Care Center's TCR rose 0.9 from 0.8 in 2016 to 1.6 in 2024. In 2024, DART was 0× this establishment's average TCR (severity share of cases).
OSHA ITA Form 300A scorecard
Establishment book 561422 · Crystal Lake, IL AT/BELOW-IND · MID
Grade A · TCR 0.6 · 23% of ind
- DART 0.0 DART
- RANK #3/4
- PHOTO Bio-Rad Laboratories…
- BOOK 4y book
- INJ 3 inj
- SIZE ~147 FTE
Nearest TCR peer: Bio-Rad Laboratories Benicia Campus (0.0 TCR gap)
Read with this employer → · Industry book → · Illinois employers → · Look up another →
Customer Service Group Crystal Lake Customer Care Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site
Customer Service Group Crystal Lake Customer Care Center
0.6 TCR
- Bio-Rad Labora
Bio-Rad Laboratories Benicia Campus
0.6 TCR
- CentrePointe
CentrePointe
0.6 TCR
- TN-Chattanooga
TN-Chattanooga Call Center
0.6 TCR
- St. Joseph,
St. Joseph, MO
0.6 TCR
What this shows Customer Service Group Crystal Lake Customer Care Center averages 0.6 TCR (23% of the Customer service call centers BLS benchmark).
Customer Service Group Crystal Lake Customer Care Center TCR series: 2016=0.8 · 2017=0 · 2023=0 · 2024=1.6 · BLS 2.6
Where Customer Service Group Crystal Lake Customer Care Center falls in its industry
159 Customer service call centers establishmentsSafer than 62% of graded establishments in this industry, whose median TCR is 0.8.
Narrower to Illinois alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 4 Customer service call centers employers in Illinois.
Customer Service Group Crystal Lake Customer Care Center has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2024 | 1.6 | 0.0 | 2 | 0 | 0 |
| 2023 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2017 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2016 | 0.8 | 0.0 | 1 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
561422 · IL · Crystal Lake
159 Customer service call centers employers nationwide with a credible TCR · 22,804 rated employers in Illinois with headcount on file · 101 employers in Crystal Lake, IL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Bio-Rad Laboratories Benicia Campus | 0.6 TCR |
| NAICS-TCR | CentrePointe | 0.6 TCR |
| NAICS-TCR | TN-Chattanooga Call Center | 0.6 TCR |
| NAICS-TCR | St. Joseph, MO | 0.6 TCR |
| STATE-SIZE | 74E - Eastern - IL Electric Ops | 147 FTE |
| STATE-SIZE | Feldco- DO | 147 FTE |
| STATE-SIZE | Judlau Contracting-Lisle, ILL - All Locations | 147 FTE |
| STATE-SIZE | Gallagher Asphalt Corporation | 147 FTE |
| CITY-NEAR | McHenry County College | 695 FTE |
| CITY-NEAR | Customer Service Crystal Lake Product Center | 535 FTE |
| CITY-NEAR | WM 1413 | 459 FTE |
| CITY-NEAR | 1413 | 432 FTE |
| NAT-TCR | Midland Medical Lodge | 0.6 TCR |
| NAT-TCR | Kustom Signals, Inc. - Lenexa | 0.6 TCR |
| NAT-TCR | Gagnon, Inc. | 0.6 TCR |
| NAT-TCR | Freestate Baltimore LLC | 0.6 TCR |
| NAT-SIZE | Valley Packaging Industries, Inc. | 147 FTE |
| NAT-SIZE | HoneywellNY15 | 147 FTE |
| NAT-SIZE | Windsor Cypress Gardens | 147 FTE |
| NAT-SIZE | Hyatt Regency Savannah | 147 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.