Customer service call centers · North Carolina

Alorica Customer Care

Name: Alorica Customer Care Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Greensboro, NC · ~1,438 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.6
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

Alorica Customer Care runs at 24% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

Alorica Customer Care: 0.6 TCR = 24% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica Customer Care safety composite

Alorica Customer Care scores strongest on total case rate (tcr) (safer than 60% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

54/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): C 0.63 per 100 workers

Safer than 60% of industry peers
DART rate: D 0.11 per 100 workers

Safer than 51% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.8

2018→2019

Alorica Customer Care injury rate improved

Alorica Customer Care's TCR fell 0.8 from 1.0 in 2018 to 0.2 in 2019. Peak filing year was 2018 at 1.0 TCR. In 2019, DART was 0.17× this establishment's average TCR (severity share of cases).

2018=1.0 · 2019=0.2

OSHA ITA Form 300A scorecard

Establishment book 561422 · Greensboro, NC AT/BELOW-IND · LARGE

Grade A · TCR 0.6 · 24% of ind

DART 0.1 DART
RANK P60
PHOTO CFI Ocoee FL16 Call …
BOOK 2y book
INJ 11 inj
SIZE ~1,438 FTE

Nearest TCR peer: CFI Ocoee FL16 Call Center (0.0 TCR gap)

Read with this employer → · Industry book → · North Carolina employers → · Look up another →

IKEA #013 RCMP

0.7
This site

0.6
CFI Ocoee FL16

0.6
Distribution a

0.6
CentrePointe

0.6

What this shows Alorica Customer Care averages 0.6 TCR (24% of the Customer service call centers BLS benchmark).

Alorica Customer Care TCR series: 2018=1 · 2019=0.2 · BLS 2.6

Where Alorica Customer Care falls in its industry

159 Customer service call centers establishments

Safer than 60% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

Alorica Customer Care (1,438 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica Customer Care has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2019	0.2	0.1	2	0	0
2018	1.0	0.4	9	3	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · NC · Greensboro

159 Customer service call centers employers nationwide with a credible TCR · 16,981 rated employers in North Carolina with headcount on file · 920 employers in Greensboro, NC · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	CFI Ocoee FL16 Call Center	OCOEE, FL	0.6 TCR
NAICS-TCR	Distribution and Services: ASI - Rapid City, SD	RAPID CITY, SD	0.6 TCR
NAICS-TCR	IKEA #013 RCMP	BALTIMORE, MD	0.7 TCR
NAICS-TCR	CentrePointe	ROSEVILLE, MN	0.6 TCR
STATE-SIZE	Asplundh Tree Expert LLC	CHARLOTTE	1,436 FTE
STATE-SIZE	400 South Tryon	CHARLOTTE	1,434 FTE
STATE-SIZE	Campbell's Snacks	CHARLOTTE	1,432 FTE
STATE-SIZE	Brunswick County Government	BOLIVIA	1,445 FTE
CITY-NEAR	MHCMH-Cone-Moses H Cone Memorial Hospital	Greensboro	3,806 FTE
CITY-NEAR	Guilford County Local Government - All Employees	Greensboro	3,270 FTE
CITY-NEAR	Guilford County Local Government	Greensboro	3,194 FTE
CITY-NEAR	NCGRE - GREENSBORO HUB	Greensboro	2,447 FTE
NAT-TCR	The Richmond Group Main Office	Hopkinton, MA	0.6 TCR
NAT-TCR	Ravenwood	Castle Rock, CO	0.6 TCR
NAT-TCR	Nissan West - Irvine	Irvine, CA	0.6 TCR
NAT-TCR	La Grande Supermarket LLC	Riverdale, MD	0.6 TCR
NAT-SIZE	Rancho Los Amogos Rehabilitation Center	Downey, CA	1,438 FTE
NAT-SIZE	Field	Marlborough, MA	1,438 FTE
NAT-SIZE	601 - New York	New York, NY	1,438 FTE
NAT-SIZE	St. Luke's Hospital	Maumee, OH	1,438 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.