Employer · Texas

TX-Mission Call Center

Mission, TX · ~908 workers · 4 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.6
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

TX-Mission Call Center runs at 22% of its industry's injury rate - far safer than the typical industry workplace, earning a grade A.

TX-Mission Call Center: 0.6 TCR = 22% of industry BLS 2.6 · 4y Form 300A (see methodology below)

TX-Mission Call Center safety composite

TX-Mission Call Center scores strongest on total case rate (tcr) (safer than 64% of same-industry peers) and weakest on dart rate (safer than 34%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

50/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.56 per 100 workers

Safer than 64% of industry peers

DART rate
F 0.41 per 100 workers

Safer than 34% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.5

2016→2019

TX-Mission Call Center injury rate improved

TX-Mission Call Center's TCR fell 0.5 from 1.0 in 2016 to 0.6 in 2019. Peak filing year was 2016 at 1.0 TCR. In 2019, DART was 0.73× this establishment's average TCR (severity share of cases).

2016=1.0 · 2017=0.3 · 2018=0.4 · 2019=0.6

OSHA ITA Form 300A scorecard

Establishment book 561422 · Mission, TX AT/BELOW-IND · MID

Grade A · TCR 0.6 · 22% of ind

  • DART 0.4 DART
  • RANK #10/21
  • PHOTO WG South Park-FL30
  • BOOK 4y book
  • INJ 17 inj
  • SIZE ~908 FTE

Nearest TCR peer: WG South Park-FL30 (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

TX-Mission Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows TX-Mission Call Center averages 0.6 TCR (22% of the industry BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

TX-Mission Call Center TCR series: 2016=1 · 2017=0.3 · 2018=0.4 · 2019=0.6 · BLS 2.6

Where TX-Mission Call Center falls in its industry

159 industry establishments

Safer than 64% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #10 safest of 21 industry employers in Texas.

TX-Mission Call Center (908 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate TX-Mission Call Center
TX-Mission Call Center (908 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

TX-Mission Call Center has more employees than the industry median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2019 0.6 0.4 4 0 0
2018 0.4 0.3 3 0 0
2017 0.3 0.1 2 0 0
2016 1.0 0.8 8 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · Mission

159 industry employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 47 employers in Mission, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR WG South Park-FL30 0.6 TCR
NAICS-TCR CHI - Airport United Airlines Offices 0.6 TCR
NAICS-TCR ONT 0.6 TCR
NAICS-TCR Dubuque Customer Service 0.6 TCR
STATE-SIZE Plains All American GP LLC - Houston DTO 908 FTE
STATE-SIZE 6017-Loc: COPR LOC - UNITED STATES - Capital Ridge 909 FTE
STATE-SIZE HQ 907 FTE
STATE-SIZE JMEG, LLC - DFW 906 FTE
CITY-NEAR TX McAllen 4,667 FTE
CITY-NEAR MISSION REGIONAL MEDICAL CENTER 903 FTE
CITY-NEAR The Wonderful Company 560 FTE
CITY-NEAR TXMSN 472 FTE
NAT-TCR Bear Trucking Inc 0.6 TCR
NAT-TCR Neighbors Construction Co., Inc. 0.6 TCR
NAT-TCR Belmont Plaza Pool 0.6 TCR
NAT-TCR Printegra 0.6 TCR
NAT-SIZE Amzl : Dde5 908 FTE
NAT-SIZE New Hampshire Division of Whelen Engineering Co Inc, 908 FTE
NAT-SIZE CPT-ODFL 908 FTE
NAT-SIZE BD Sumter 908 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.