Customer service call centers · Florida

WG South Park-FL30

Orlando, FL · ~253 workers · 2 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.6
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

WG South Park-FL30 runs at 22% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.

WG South Park-FL30: 0.6 TCR = 22% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

WG South Park-FL30 safety composite

WG South Park-FL30 scores strongest on total case rate (tcr) (safer than 64% of same-industry peers) and weakest on dart rate (safer than 21%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

D

45/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.56 per 100 workers

Safer than 64% of industry peers

DART rate
F 0.74 per 100 workers

Safer than 21% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

WG South Park-FL30 held a steady TCR band

WG South Park-FL30's TCR held near 0.3 from 0.4 in 2017 to 0.7 in 2018. In 2018, DART was 1.32× this establishment's average TCR (severity share of cases).

2017=0.4 · 2018=0.7

OSHA ITA Form 300A scorecard

Establishment book 561422 · Orlando, FL AT/BELOW-IND · MID

Grade A · TCR 0.6 · 22% of ind

  • DART 0.7 DART
  • RANK #2/16
  • PHOTO TX-Mission Call Center
  • BOOK 2y book
  • INJ 3 inj
  • SIZE ~253 FTE

Nearest TCR peer: TX-Mission Call Center (0.0 TCR gap)

Read with this employer → · Industry book → · Florida employers → · Look up another →

WG South Park-FL30 in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows WG South Park-FL30 averages 0.6 TCR (22% of the Customer service call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

WG South Park-FL30 TCR series: 2017=0.4 · 2018=0.7 · BLS 2.6

Where WG South Park-FL30 falls in its industry

159 Customer service call centers establishments

Safer than 64% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #2 safest of 16 Customer service call centers employers in Florida.

WG South Park-FL30 (253 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate WG South Park-FL30
WG South Park-FL30 (253 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

WG South Park-FL30 has fewer employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2018 0.7 0.7 2 0 0
2017 0.4 0.4 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · FL · Orlando

159 Customer service call centers employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 1,997 employers in Orlando, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR TX-Mission Call Center 0.6 TCR
NAICS-TCR CHI - Airport United Airlines Offices 0.6 TCR
NAICS-TCR ONT 0.6 TCR
NAICS-TCR Dubuque Customer Service 0.6 TCR
STATE-SIZE Bainbridge Construction 253 FTE
STATE-SIZE Safran Electrical & Power 253 FTE
STATE-SIZE Sun Toyota 253 FTE
STATE-SIZE Field Personnel 253 FTE
CITY-NEAR Universal Orlando Resort 20,343 FTE
CITY-NEAR Universal Parks and Resorts : UO 13,442 FTE
CITY-NEAR ADVENTHEALTH ORLANDO 11,412 FTE
CITY-NEAR Florida Hospital Orlando 10,318 FTE
NAT-TCR BERRYcal 0.6 TCR
NAT-TCR Arris 17 0.6 TCR
NAT-TCR KVB Enertec 0.6 TCR
NAT-TCR Food Automation --- Service Techniques 0.6 TCR
NAT-SIZE Dogfish Head Craft Brewery 253 FTE
NAT-SIZE Nelson Tree Service LLC 253 FTE
NAT-SIZE Wilbert Plastic Services- Bellevue, OH 253 FTE
NAT-SIZE Niles Nursing and Rehabilitation Center 253 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.