Telephone Call Center · Illinois

CHI - Airport United Airlines Offices

Name: CHI - Airport United Airlines Offices Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Des Plaines, IL · ~1,008 workers · 3 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

A
Excellent Safety Record: 0.6
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

CHI - Airport United Airlines Offices runs at 22% of its industry's injury rate - far safer than the typical Telephone Call Center workplace, earning a grade A.

CHI - Airport United Airlines Offices: 0.6 TCR = 22% of Telephone Call Center BLS 2.6 · 3y Form 300A (see methodology below)

CHI - Airport United Airlines Offices safety composite

CHI - Airport United Airlines Offices scores strongest on total case rate (tcr) (safer than 64% of same-industry peers) and weakest on dart rate (safer than 45%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

54/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): C 0.56 per 100 workers

Safer than 64% of industry peers
DART rate: D 0.2 per 100 workers

Safer than 45% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

CHI - Airport United Airlines Offices held a steady TCR band

CHI - Airport United Airlines Offices's TCR held near 0.1 from 0.6 in 2016 to 0.7 in 2018. In 2018, DART was 0.36× this establishment's average TCR (severity share of cases).

2016=0.6 · 2017=0.4 · 2018=0.7

OSHA ITA Form 300A scorecard

Establishment book 561422 · Des Plaines, IL AT/BELOW-IND · LARGE

Grade A · TCR 0.6 · 22% of ind

DART 0.2 DART
RANK #2/4
PHOTO TX-Mission Call Center
BOOK 3y book
INJ 12 inj
SIZE ~1,008 FTE

Nearest TCR peer: TX-Mission Call Center (0.0 TCR gap)

Read with this employer → · Industry book → · Illinois employers → · Look up another →

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0.6
TX-Mission Cal

0.6
WG South Park-

0.6
ONT

0.6
Dubuque Custom

0.6

What this shows CHI - Airport United Airlines Offices averages 0.6 TCR (22% of the Telephone Call Center BLS benchmark).

CHI - Airport United Airlines Offices TCR series: 2016=0.6 · 2017=0.4 · 2018=0.7 · BLS 2.6

Where CHI - Airport United Airlines Offices falls in its industry

159 Telephone Call Center establishments

Safer than 64% of graded establishments in this industry, whose median TCR is 0.8.

Grade A

More dangerous than peersSafer than peers

Narrower to Illinois alone (the establishments it most directly competes with for workers and contracts): ranked #2 safest of 4 Telephone Call Center employers in Illinois.

CHI - Airport United Airlines Offices (1,008 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

CHI - Airport United Airlines Offices has more employees than the Telephone Call Center median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses
2018	0.7	0.2	3	4
2017	0.4	0.0	3	1
2016	0.6	0.2	6	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · IL · Des Plaines

159 Telephone Call Center employers nationwide with a credible TCR · 22,804 rated employers in Illinois with headcount on file · 174 employers in Des Plaines, IL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	TX-Mission Call Center	MISSION, TX	0.6 TCR
NAICS-TCR	WG South Park-FL30	ORLANDO, FL	0.6 TCR
NAICS-TCR	ONT	RANCHO CUCAMUNGA, CA	0.6 TCR
NAICS-TCR	Dubuque Customer Service	DUBUQUE, IA	0.6 TCR
STATE-SIZE	161547-CHICAGO IL P&DC	CHICAGO	1,008 FTE
STATE-SIZE	HSHS St. Mary's Hospital	DECATUR	1,008 FTE
STATE-SIZE	Aerospace Business Groups : Niles	NILES	1,010 FTE
STATE-SIZE	Breakthru Beverage Illinois, LLC.	CICERO	1,006 FTE
CITY-NEAR	Illinois Bone & Joint Institute	Des Plaines	2,172 FTE
CITY-NEAR	Rivers Casino	Des Plaines	1,705 FTE
CITY-NEAR	Des Plaines Campus	Des Plaines	1,245 FTE
CITY-NEAR	Des Plaines (IL36)	Des Plaines	1,200 FTE
NAT-TCR	Goodrich - Turbine Fuel Technologies- (RS271)	West Des Moines, IA	0.6 TCR
NAT-TCR	Goodrich ES - ISR Systems	Danbury, CT	0.6 TCR
NAT-TCR	Bwsr,LLC - Nrf	Idaho Falls, ID	0.6 TCR
NAT-TCR	Industrial Solutions : IS - MFG US - Vega Alta Controls, PR	Vega Alta, PR	0.6 TCR
NAT-SIZE	MN,BEMIDJI - Medical Center Campus - General Medical and Surgical Hospitals	Bemidji, MN	1,008 FTE
NAT-SIZE	Amzl : Dcl1	Euclid, OH	1,008 FTE
NAT-SIZE	Bayshore Community Medical Center	Holmdel, NJ	1,008 FTE
NAT-SIZE	Tennova Healthcare-Cleveland	Cleveland, TN	1,008 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.