Customer Service Call Center · Iowa

Dubuque Customer Service

Dubuque, IA · ~519 workers · 3 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.6
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Dubuque Customer Service runs at 22% of its industry's injury rate - far safer than the typical Customer Service Call Center workplace, earning a grade A.

Dubuque Customer Service: 0.6 TCR = 22% of Customer Service Call Center BLS 2.6 · 3y Form 300A (see methodology below)

Dubuque Customer Service safety composite

Dubuque Customer Service scores strongest on dart rate (safer than 76% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

65/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
C 0.57 per 100 workers

Safer than 64% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−0.4

2018→2020

Dubuque Customer Service injury rate improved

Dubuque Customer Service's TCR fell 0.4 from 0.4 in 2018 to 0.0 in 2020. Peak filing year was 2019 at 1.3 TCR. In 2020, DART was 0× this establishment's average TCR (severity share of cases).

2018=0.4 · 2019=1.3 · 2020=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · Dubuque, IA AT/BELOW-IND · MID

Grade A · TCR 0.6 · 22% of ind

  • DART 0.0 DART
  • RANK P64
  • PHOTO TX-Mission Call Center
  • BOOK 3y book
  • INJ 8 inj
  • SIZE ~519 FTE

Nearest TCR peer: TX-Mission Call Center (0.0 TCR gap)

Read with this employer → · Industry book → · Iowa employers → · Look up another →

Dubuque Customer Service in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Dubuque Customer Service averages 0.6 TCR (22% of the Customer Service Call Center BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Dubuque Customer Service TCR series: 2018=0.4 · 2019=1.3 · 2020=0 · BLS 2.6

Where Dubuque Customer Service falls in its industry

159 Customer Service Call Center establishments

Safer than 64% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers
Dubuque Customer Service (519 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Dubuque Customer Service
Dubuque Customer Service (519 employees, TCR 0.6) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Dubuque Customer Service has more employees than the Customer Service Call Center median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2020 0.0 0.0 0 0 0
2019 1.3 0.2 6 0 0
2018 0.4 0.0 2 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · IA · Dubuque

159 Customer Service Call Center employers nationwide with a credible TCR · 7,192 rated employers in Iowa with headcount on file · 217 employers in Dubuque, IA · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR TX-Mission Call Center 0.6 TCR
NAICS-TCR WG South Park-FL30 0.6 TCR
NAICS-TCR CHI - Airport United Airlines Offices 0.6 TCR
NAICS-TCR ONT 0.6 TCR
STATE-SIZE Office-West Des Moines 518 FTE
STATE-SIZE Procter & Gamble Hair Care Company, LLC 521 FTE
STATE-SIZE Greater Regional Health 521 FTE
STATE-SIZE HON Company Administration 522 FTE
CITY-NEAR John Deere Dubuque Works 2,518 FTE
CITY-NEAR Mercy Medical Center-Dubuque-MHS-IA/NE 1,296 FTE
CITY-NEAR MercyOne Dubuque 1,285 FTE
CITY-NEAR Hirschbach Motor Lines, Inc 1,110 FTE
NAT-TCR US119: Detroit 321 - SG 0.6 TCR
NAT-TCR 3 Braintree, Ma 0.6 TCR
NAT-TCR Las Vegas 081 0.6 TCR
NAT-TCR D6 Headquarters 0.6 TCR
NAT-SIZE MRPG 519 FTE
NAT-SIZE Faircrest Steel Plant 519 FTE
NAT-SIZE Patheon Thermo Fisher 519 FTE
NAT-SIZE Carthage Spring #0001 519 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2020, 2019, 2018. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.