Customer service call centers · Missouri

Alorica Customer Care, Inc - Joplin

Name: Alorica Customer Care, Inc - Joplin Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Joplin, MO · ~732 workers · 2 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

B
Good Safety Record: 1.5
Avg TCR: 2.6
Industry avg: 0
Fatalities

Subscribe to safety-record updates (RSS)

The verdict

Alorica Customer Care, Inc - Joplin runs at 57% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

Alorica Customer Care, Inc - Joplin: 1.5 TCR = 57% of Customer service call centers BLS 2.6 · 2y Form 300A (see methodology below)

Alorica Customer Care, Inc - Joplin safety composite

Alorica Customer Care, Inc - Joplin scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 22%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

30/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): F 1.47 per 100 workers

Safer than 25% of industry peers
DART rate: F 0.66 per 100 workers

Safer than 22% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−1.6

2016→2017

Alorica Customer Care, Inc - Joplin injury rate improved

Alorica Customer Care, Inc - Joplin's TCR fell 1.6 from 2.3 in 2016 to 0.7 in 2017. Peak filing year was 2016 at 2.3 TCR. In 2017, DART was 0.45× this establishment's average TCR (severity share of cases).

2016=2.3 · 2017=0.7

OSHA ITA Form 300A scorecard

Establishment book 561422 · Joplin, MO AT/BELOW-IND · MID

Grade B · TCR 1.5 · 57% of ind

DART 0.7 DART
RANK #4/6
PHOTO Affiliated Communica…
BOOK 2y book
INJ 12 inj
SIZE ~732 FTE

Nearest TCR peer: Affiliated Communications (0.0 TCR gap)

Read with this employer → · Industry book → · Missouri employers → · Look up another →

This site

1.5
Affiliated Com

1.5
Business Solut

1.5
ME-Oakland Cal

1.5
NM-Albuquerque

1.4

What this shows Alorica Customer Care, Inc - Joplin averages 1.5 TCR (57% of the Customer service call centers BLS benchmark).

Alorica Customer Care, Inc - Joplin TCR series: 2016=2.3 · 2017=0.7 · BLS 2.6

Where Alorica Customer Care, Inc - Joplin falls in its industry

159 Customer service call centers establishments

Safer than 25% of graded establishments in this industry, whose median TCR is 0.8.

Grade B

More dangerous than peersSafer than peers

Narrower to Missouri alone (the establishments it most directly competes with for workers and contracts): ranked #4 safest of 6 Customer service call centers employers in Missouri.

Alorica Customer Care, Inc - Joplin (732 employees, TCR 1.5) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Alorica Customer Care, Inc - Joplin has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses	Fatalities
2017	0.7	0.7	3	0	0
2016	2.3	1.1	9	6	0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · MO · Joplin

159 Customer service call centers employers nationwide with a credible TCR · 10,075 rated employers in Missouri with headcount on file · 203 employers in Joplin, MO · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Affiliated Communications	CAMARILLO, CA	1.5 TCR
NAICS-TCR	Business Solutions	OMAHA, NE	1.5 TCR
NAICS-TCR	NM-Albuquerque Menaul Call Center	ALBUQUERQUE, NM	1.4 TCR
NAICS-TCR	ME-Oakland Call Center	OAKLAND, ME	1.5 TCR
STATE-SIZE	KCP&L - HQ	KANSAS	731 FTE
STATE-SIZE	Ehrhardt's Lebanon LLC	HANNIBAL	730 FTE
STATE-SIZE	Kansas City Vehicle and Powertrain Operations	KANSAS CITY	736 FTE
STATE-SIZE	Jefferson City Medical Group	JEFFERSON CITY	737 FTE
CITY-NEAR	Freeman Health System	Joplin	3,718 FTE
CITY-NEAR	MERCY HOSPITAL JOPLIN	Joplin	1,561 FTE
CITY-NEAR	Marmic Fire & Safety Company Inc.	Joplin	875 FTE
CITY-NEAR	Jasper Products, LLC	Joplin	782 FTE
NAT-TCR	PolyOne Corporation Kennesaw	Kennesaw, GA	1.5 TCR
NAT-TCR	43141h - Normal Il Pec	Normal, IL	1.5 TCR
NAT-TCR	03 - Dewitt	Dewitt, NY	1.5 TCR
NAT-TCR	ACS_INDIANAPOLIS_IN	Indianapolis, IN	1.5 TCR
NAT-SIZE	Philips North America: Global Business Services	Nashville, TN	732 FTE
NAT-SIZE	LOTTE New York Palace	New York, NY	732 FTE
NAT-SIZE	Corporate (and other non-field Business Units)	Spring, TX	732 FTE
NAT-SIZE	Vidant North Hospital	Roanoke Rapids, NC	732 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.