Customer service call centers · Maine

ME-Oakland Call Center

Name: ME-Oakland Call Center Workplace Safety Data
Creator: PlainSafetyScore
License: https://creativecommons.org/publicdomain/zero/1.0/

Oakland, ME · ~827 workers · 4 years of OSHA Injury Tracking Application data.

Compiled by PlainSafetyScore · August 25, 2026

B
Good Safety Record: 1.5
Avg TCR: 2.6
Industry avg: 0
Fatalities

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The verdict

ME-Oakland Call Center runs at 59% of its industry's injury rate - safer than the typical Customer service call centers workplace, earning a grade B.

ME-Oakland Call Center: 1.5 TCR = 59% of Customer service call centers BLS 2.6 · 4y Form 300A (see methodology below)

ME-Oakland Call Center safety composite

ME-Oakland Call Center scores strongest on fatalities (safer than 50% of same-industry peers) and weakest on dart rate (safer than 10%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

26/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR): F 1.54 per 100 workers

Safer than 24% of industry peers
DART rate: F 1.13 per 100 workers

Safer than 10% of industry peers
Fatalities: D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

ME-Oakland Call Center held a steady TCR band

ME-Oakland Call Center's TCR held near 0.1 from 1.4 in 2016 to 1.6 in 2019. Peak filing year was 2017 at 1.6 TCR. In 2019, DART was 0.73× this establishment's average TCR (severity share of cases).

2016=1.4 · 2017=1.6 · 2018=1.6 · 2019=1.6

OSHA ITA Form 300A scorecard

Establishment book 561422 · Oakland, ME AT/BELOW-IND · MID

Grade B · TCR 1.5 · 59% of ind

DART 1.1 DART
RANK P24
PHOTO Lake Ellenor Marketing
BOOK 4y book
INJ 39 inj
SIZE ~827 FTE

Nearest TCR peer: Lake Ellenor Marketing (0.0 TCR gap)

Read with this employer → · Industry book → · Maine employers → · Look up another →

Lake Ellenor M

1.6
Florida

1.6
This site

1.5
Affiliated Com

1.5
Alorica Custom

1.5

What this shows ME-Oakland Call Center averages 1.5 TCR (59% of the Customer service call centers BLS benchmark).

ME-Oakland Call Center TCR series: 2016=1.4 · 2017=1.6 · 2018=1.6 · 2019=1.6 · BLS 2.6

Where ME-Oakland Call Center falls in its industry

159 Customer service call centers establishments

Safer than 24% of graded establishments in this industry, whose median TCR is 0.8.

Grade B

More dangerous than peersSafer than peers

ME-Oakland Call Center (827 employees, TCR 1.5) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

ME-Oakland Call Center has more employees than the Customer service call centers median and a higher injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year	TCR	DART	Injuries	Illnesses
2019	1.6	1.1	11	0
2018	1.6	1.0	11	0
2017	1.6	1.5	9	1
2016	1.4	1.1	8	1

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · ME · Oakland

159 Customer service call centers employers nationwide with a credible TCR · 2,397 rated employers in Maine with headcount on file · 5 employers in Oakland, ME · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel	Establishment	Place	Metric
NAICS-TCR	Lake Ellenor Marketing	ORLANDO, FL	1.6 TCR
NAICS-TCR	Florida	FT. MYERS, FL	1.6 TCR
NAICS-TCR	Affiliated Communications	CAMARILLO, CA	1.5 TCR
NAICS-TCR	Alorica Customer Care, Inc - Joplin	JOPLIN, MO	1.5 TCR
STATE-SIZE	John F Murphy Homes, Inc	AUBURN	807 FTE
STATE-SIZE	PenBay Medical Center - 6 Glen Cove	ROCKPORT	857 FTE
STATE-SIZE	Somerset Mill	SKOWHEGAN	778 FTE
STATE-SIZE	CSCSCA	SCARBOROUGH	909 FTE
CITY-NEAR	VALLEY DISTRIBUTORS	Oakland	52 FTE
CITY-NEAR	MaineGeneral Medical Center - 107 First Park	Oakland	32 FTE
CITY-NEAR	AVANGRID/CMP OAKLAND ME	Oakland	20 FTE
CITY-NEAR	42131J - OAKLAND	Oakland	20 FTE
NAT-TCR	Senior Star at West Park Place	Toledo, OH	1.5 TCR
NAT-TCR	Sure Shot Drilling	Commerce City, CO	1.5 TCR
NAT-TCR	726 - Atlanta	Lawrenceville, GA	1.5 TCR
NAT-TCR	Cleveland Retail	Cleveland, MS	1.5 TCR
NAT-SIZE	Nellis Backshop Maintenance, Nv	Nellis Afb, NV	827 FTE
NAT-SIZE	Greenville Synnex	Greenville, SC	827 FTE
NAT-SIZE	Colorado C & I	Henderson, CO	827 FTE
NAT-SIZE	Pfizer Pharmaceuticals, LLC. Barceloneta	Barceloneta, PR	827 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2019, 2018, 2017, 2016. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.