Telephone call centers · Texas

Business Services Call Center

San Antonio, TX · ~59 workers · 5 years of OSHA Injury Tracking Application data.

A
Excellent Safety Record
0.4
Avg TCR
2.6
Industry avg
0
Fatalities
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The verdict

Business Services Call Center runs at 14% of its industry's injury rate - far safer than the typical Telephone call centers workplace, earning a grade A.

Business Services Call Center: 0.4 TCR = 14% of Telephone call centers BLS 2.6 · 5y Form 300A (see methodology below)

Business Services Call Center safety composite

Business Services Call Center scores strongest on total case rate (tcr) (safer than 81% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).

C

72/100

Percentile-weighted across 3 of 3 measures

Total Case Rate (TCR)
B 0.36 per 100 workers

Safer than 81% of industry peers

DART rate
B 0 per 100 workers

Safer than 76% of industry peers

Fatalities
D 0

Safer than 50% of industry peers

Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).

TCR Δ

−1.8

2020→2024

Business Services Call Center injury rate improved

Business Services Call Center's TCR fell 1.8 from 1.8 in 2020 to 0.0 in 2024. Peak filing year was 2020 at 1.8 TCR. In 2024, DART was 0× this establishment's average TCR (severity share of cases).

2020=1.8 · 2021=0.0 · 2022=0.0 · 2023=0.0 · 2024=0.0

OSHA ITA Form 300A scorecard

Establishment book 561422 · San Antonio, TX AT/BELOW-IND · SMALL

Grade A · TCR 0.4 · 14% of ind

  • DART 0.0 DART
  • RANK #3/21
  • PHOTO NM1
  • BOOK 5y book
  • INJ 1 inj
  • SIZE ~59 FTE

Nearest TCR peer: NM1 (0.0 TCR gap)

Read with this employer → · Industry book → · Texas employers → · Look up another →

Business Services Call Center in the TCR neighbourhood

Average Total Case Rate among this establishment and nearest same-industry peers

TCR

What this shows Business Services Call Center averages 0.4 TCR (14% of the Telephone call centers BLS benchmark).

Source U.S. Department of Labor, OSHA Injury Tracking Application (Form 300A) As of 2026-08-25

Business Services Call Center TCR series: 2020=1.8 · 2021=0 · 2022=0 · 2023=0 · 2024=0 · BLS 2.6

Where Business Services Call Center falls in its industry

159 Telephone call centers establishments

Safer than 81% of graded establishments in this industry, whose median TCR is 0.8.

More dangerous than peersSafer than peers

Narrower to Texas alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 21 Telephone call centers employers in Texas.

Business Services Call Center (59 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8 2×2 strategic matrix plotting 30 entities by Average employees (X) and Total Case Rate (Y), with a crosshair dividing the plot into four quadrants. Larger & higher-riskSmaller & higher-riskLarger & saferSmaller & safer than peers 01,0002,0003,000 00.511.52 Average employees Total Case Rate Business Services Call Center
Business Services Call Center (59 employees, TCR 0.4) among 29 same-industry peers, split at the industry median of 379 employees and a TCR of 0.8

Business Services Call Center has fewer employees than the Telephone call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.

Year-by-Year Safety Data

Year TCR DART Injuries Illnesses Fatalities
2024 0.0 0.0 0 0 0
2023 0.0 0.0 0 0 0
2022 0.0 0.0 0 0 0
2021 0.0 0.0 0 0 0
2020 1.8 1.8 1 0 0

OSHA ITA peer cross-reference

Establishment peer ledger

561422 · TX · San Antonio

159 Telephone call centers employers nationwide with a credible TCR · 38,394 rated employers in Texas with headcount on file · 2,207 employers in San Antonio, TX · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.

Rel Establishment Metric
NAICS-TCR NM1 0.4 TCR
NAICS-TCR Alorica 0.3 TCR
NAICS-TCR CSC Harligen 0.4 TCR
NAICS-TCR HQJ - Airport United Airlines Offices 0.4 TCR
STATE-SIZE Omega Protein INC. 59 FTE
STATE-SIZE Corteva Plainview SPSC 59 FTE
STATE-SIZE Beckville Mine 59 FTE
STATE-SIZE NRG - T.H. Wharton 59 FTE
CITY-NEAR Bexar County Hospital District 8,703 FTE
CITY-NEAR Legend Oaks Health & Rehabilitation West San Antonio 6,953 FTE
CITY-NEAR ISS Facility Services Inc. 6,177 FTE
CITY-NEAR Buena Vida of San Antonio 5,262 FTE
NAT-TCR California Department of Transportation Facility 405 0.4 TCR
NAT-TCR CA - Hewlett Packard 0.4 TCR
NAT-TCR Standard Textile Co., Inc. 0.4 TCR
NAT-TCR Elbit Systems of America - Night Vision LLC 0.4 TCR
NAT-SIZE Copper River Seafoods Cordova 59 FTE
NAT-SIZE AZ035PPM 59 FTE
NAT-SIZE TPA-ITP 59 FTE
NAT-SIZE Paragon Tempered Glass - Niles 59 FTE

Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →

Data Source: OSHA Injury Tracking Application (ITA), mandatory establishment-level injury/illness reports. Grades compare employer Total Case Rate (TCR) to BLS IIF industry benchmarks. Data covers years reported by this establishment: 2024, 2023, 2022, 2021, 2020. This is publicly available government data - not a legal determination of workplace conditions.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets. See our methodology for details.