Customer service call centers · Florida
CFI Ocoee FL16 Call Center
Ocoee, FL · ~866 workers · 3 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.6
- Avg TCR
- 2.6
- Industry avg
- 0
- Fatalities
The verdict
CFI Ocoee FL16 Call Center runs at 25% of its industry's injury rate - far safer than the typical Customer service call centers workplace, earning a grade A.
CFI Ocoee FL16 Call Center: 0.6 TCR = 25% of Customer service call centers BLS 2.6 · 3y Form 300A (see methodology below)
CFI Ocoee FL16 Call Center safety composite
CFI Ocoee FL16 Call Center scores strongest on total case rate (tcr) (safer than 58% of same-industry peers) and weakest on dart rate (safer than 39%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
49/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- C 0.64 per 100 workers
Safer than 58% of industry peers
- DART rate
- D 0.32 per 100 workers
Safer than 39% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
TCR Δ
−0.9
2016→2018
CFI Ocoee FL16 Call Center injury rate improved
CFI Ocoee FL16 Call Center's TCR fell 0.9 from 1.3 in 2016 to 0.3 in 2018. Peak filing year was 2016 at 1.3 TCR. In 2018, DART was 0.5× this establishment's average TCR (severity share of cases).
2016=1.3 · 2017=0.3 · 2018=0.3
OSHA ITA Form 300A scorecard
Establishment book 561422 · Ocoee, FL AT/BELOW-IND · MID
Grade A · TCR 0.6 · 25% of ind
- DART 0.3 DART
- RANK #3/16
- PHOTO Distribution and Ser…
- BOOK 3y book
- INJ 13 inj
- SIZE ~866 FTE
Nearest TCR peer: Distribution and Services: ASI - Rapid City, SD (0.0 TCR gap)
Read with this employer → · Industry book → · Florida employers → · Look up another →
CFI Ocoee FL16 Call Center in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- IKEA #013 RCMP
IKEA #013 RCMP
0.7 TCR
- Distribution a
Distribution and Services: ASI - Memphis, TN
0.7 TCR
- This site
CFI Ocoee FL16 Call Center
0.6 TCR
- Distribution a
Distribution and Services: ASI - Rapid City, SD
0.6 TCR
- Alorica Custom
Alorica Customer Care
0.6 TCR
What this shows CFI Ocoee FL16 Call Center averages 0.6 TCR (25% of the Customer service call centers BLS benchmark).
CFI Ocoee FL16 Call Center TCR series: 2016=1.3 · 2017=0.3 · 2018=0.3 · BLS 2.6
Where CFI Ocoee FL16 Call Center falls in its industry
159 Customer service call centers establishmentsSafer than 58% of graded establishments in this industry, whose median TCR is 0.8.
Narrower to Florida alone (the establishments it most directly competes with for workers and contracts): ranked #3 safest of 16 Customer service call centers employers in Florida.
CFI Ocoee FL16 Call Center has more employees than the Customer service call centers median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2018 | 0.3 | 0.3 | 2 | 1 | 0 |
| 2017 | 0.3 | 0.3 | 3 | 0 | 0 |
| 2016 | 1.3 | 0.9 | 8 | 3 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
561422 · FL · Ocoee
159 Customer service call centers employers nationwide with a credible TCR · 26,569 rated employers in Florida with headcount on file · 59 employers in Ocoee, FL · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | Distribution and Services: ASI - Rapid City, SD | 0.6 TCR |
| NAICS-TCR | IKEA #013 RCMP | 0.7 TCR |
| NAICS-TCR | Alorica Customer Care | 0.6 TCR |
| NAICS-TCR | Distribution and Services: ASI - Memphis, TN | 0.7 TCR |
| STATE-SIZE | AMZL : DMI7 | 866 FTE |
| STATE-SIZE | Regional Medical Center Bayonet Point | 866 FTE |
| STATE-SIZE | W.S. Badcock Corporation | 865 FTE |
| STATE-SIZE | FL_Maitland_485 North Keller Road_CF620127 | 867 FTE |
| CITY-NEAR | Health Central Hospital | 1,352 FTE |
| CITY-NEAR | Wayne Automatic Fire Sprinklers, Inc. | 645 FTE |
| CITY-NEAR | SYSCO CENTRAL FLORIDA | 481 FTE |
| CITY-NEAR | WM 942 | 459 FTE |
| NAT-TCR | Main Office and all other sites | 0.6 TCR |
| NAT-TCR | Downtown Franklin Branch | 0.6 TCR |
| NAT-TCR | New Castle, PA | 0.6 TCR |
| NAT-TCR | Harvest Pipeline Company | 0.6 TCR |
| NAT-SIZE | Mansfield Sales/Admin. | 866 FTE |
| NAT-SIZE | CN Minnetonka | 866 FTE |
| NAT-SIZE | Palmetto Health Baptist Parkridge | 866 FTE |
| NAT-SIZE | Coast King Packing, LLC Arizona | 866 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.