Telemarketing Bureaus and Other Contact Centers · Tennessee
Customer Resource Center - Murfreesboro
Murfreesboro, TN · ~320 workers · 3 years of OSHA Injury Tracking Application data.
- A
- Excellent Safety Record
- 0.1
- Avg TCR
- 2.6
- Industry avg
- 0
- Fatalities
The verdict
Customer Resource Center - Murfreesboro runs at 3% of its industry's injury rate - far safer than the typical Telemarketing Bureaus and Other Contact Centers workplace, earning a grade A.
Customer Resource Center - Murfreesboro: 0.1 TCR = 3% of Telemarketing Bureaus and Other Contact Centers BLS 2.6 · 3y Form 300A (see methodology below)
Customer Resource Center - Murfreesboro safety composite
Customer Resource Center - Murfreesboro scores strongest on total case rate (tcr) (safer than 97% of same-industry peers) and weakest on fatalities (safer than 50%), blended into one 0-100 breakdown against same-industry peers. A missing measure drops out and redistributes its weight rather than deflating the score. This is a per-dimension breakdown, distinct from the single letter grade above it (which weights TCR alone against the BLS industry benchmark).
78/100
Percentile-weighted across 3 of 3 measures
- Total Case Rate (TCR)
- A 0.09 per 100 workers
Safer than 97% of industry peers
- DART rate
- B 0 per 100 workers
Safer than 76% of industry peers
- Fatalities
- D 0
Safer than 50% of industry peers
Benchmarked live against every credibly-rated employer in the same NAICS industry code in the current OSHA extract (a segment must have at least 8 rated peers to benchmark). Not a legal or compliance determination; PlainSafetyScore's own weighting (TCR 40%, DART 35%, fatalities 25%).
Customer Resource Center - Murfreesboro held a steady TCR band
Customer Resource Center - Murfreesboro's TCR held near 0.0 from 0.0 in 2017 to 0.0 in 2019. Peak filing year was 2018 at 0.3 TCR. In 2019, DART was 0× this establishment's average TCR (severity share of cases).
2017=0.0 · 2018=0.3 · 2019=0.0
OSHA ITA Form 300A scorecard
Establishment book 561422 · Murfreesboro, TN AT/BELOW-IND · MID
Grade A · TCR 0.1 · 3% of ind
- DART 0.0 DART
- RANK #1/6
- PHOTO WAH East
- BOOK 3y book
- INJ 0 inj
- SIZE ~320 FTE
Nearest TCR peer: WAH East (0.0 TCR gap)
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Customer Resource Center - Murfreesboro in the TCR neighbourhood
Average Total Case Rate among this establishment and nearest same-industry peers
- This site 0.1
Customer Resource Center - Murfreesboro
0.1 TCR
- WAH East 0.1
WAH East
0.1 TCR
- Nelnet Servici 0.1
Nelnet Servicing LLC
0.1 TCR
- CSC Hilliard 0.1
CSC Hilliard
0.1 TCR
- WAH - East and 0
WAH - East and West
0 TCR
What this shows Customer Resource Center - Murfreesboro averages 0.1 TCR (3% of the Telemarketing Bureaus and Other Contact Centers BLS benchmark).
Customer Resource Center - Murfreesboro TCR series: 2017=0 · 2018=0.3 · 2019=0 · BLS 2.6
Where Customer Resource Center - Murfreesboro falls in its industry
159 Telemarketing Bureaus and Othe establishmentsSafer than 97% of graded establishments in this industry, whose median TCR is 0.8.
Narrower to Tennessee alone (the establishments it most directly competes with for workers and contracts): ranked #1 safest of 6 Telemarketing Bureaus and Othe employers in Tennessee.
Customer Resource Center - Murfreesboro has fewer employees than the Telemarketing Bureaus and Other Contact median and a lower injury rate than the industry's median TCR of 0.8. Workforce size and injury rate do not always move together within the same industry -- some of its smaller peers run higher rates than its larger ones, and vice versa.
Year-by-Year Safety Data
| Year | TCR | DART | Injuries | Illnesses | Fatalities |
|---|---|---|---|---|---|
| 2019 | 0.0 | 0.0 | 0 | 0 | 0 |
| 2018 | 0.3 | 0.0 | 0 | 1 | 0 |
| 2017 | 0.0 | 0.0 | 0 | 0 | 0 |
OSHA ITA peer cross-reference
Establishment peer ledger
561422 · TN · Murfreesboro
159 Telemarketing Bureaus and Other Contact Centers employers nationwide with a credible TCR · 10,743 rated employers in Tennessee with headcount on file · 256 employers in Murfreesboro, TN · 4 cross-state NAT-TCR peers · 4 cross-state NAT-SIZE peers. Closest matches by relationship code are listed below.
| Rel | Establishment | Metric |
|---|---|---|
| NAICS-TCR | WAH East | 0.1 TCR |
| NAICS-TCR | Nelnet Servicing LLC | 0.1 TCR |
| NAICS-TCR | WAH - East and West | 0.0 TCR |
| NAICS-TCR | CSC Hilliard | 0.1 TCR |
| STATE-SIZE | WM 104 | 320 FTE |
| STATE-SIZE | NA NASHVILLE | 320 FTE |
| STATE-SIZE | Easter Seals of TN | 320 FTE |
| STATE-SIZE | Summers-Taylor, Inc. | 319 FTE |
| CITY-NEAR | City of Murfreesboro | 2,295 FTE |
| CITY-NEAR | TNNAS16 ASCENSION SAINT THOMAS RUTHERFORD | 1,984 FTE |
| CITY-NEAR | Amazon.com Services LLC - BNA3 | 1,811 FTE |
| CITY-NEAR | North America Fulfillment Centers (FCs) : BNA3 | 1,708 FTE |
| NAT-TCR | Lenovo - Development Drive | 0.1 TCR |
| NAT-TCR | Beaver Valley | 0.1 TCR |
| NAT-TCR | Eastside Dental | 0.1 TCR |
| NAT-TCR | Hastings Medical | 0.1 TCR |
| NAT-SIZE | Worc Southbridge Street (Ma61) | 320 FTE |
| NAT-SIZE | 8912 Las Vegas Framing | 320 FTE |
| NAT-SIZE | LASAN - Hyperion Water Reclamation Plant | 320 FTE |
| NAT-SIZE | Michels Fleet- Brownsville | 320 FTE |
Rel codes: NAICS-TCR · STATE-SIZE · CITY-NEAR · NAT-TCR/NAT-SIZE cross-state. Read with this employer →
Read our methodology - how this data is sourced, computed, and verified.