Customer service call centers

NAICS 561422

Workplace safety data for employers in this industry

Employers
210
Avg TCR (this industry)
1.3
BLS Benchmark
2.6
national average
Total Injuries
1,277

What Customer service call centers Safety Data Reveals

The Customer service call centers sector (NAICS 561422) encompasses 210 distinct employer establishments currently reporting to OSHA's Injury Tracking Application. Across this cohort, workers have logged 1,277 recordable injuries during the 2016–2024 reporting window, producing an industry-weighted average Total Case Rate (TCR) of 1.3 injuries per 100 full-time workers per year. Because OSHA's ITA mandates submission from establishments with 250+ employees plus all high-hazard industries at 20+ employees, this dataset represents a structural slice of U.S. workplace risk rather than a voluntary sample.

The Bureau of Labor Statistics publishes a separate national benchmark TCR of 2.6 for this NAICS code, derived from the BLS Survey of Occupational Injuries and Illnesses. Comparing the two, the ITA-reported rate of 1.3 is below the BLS benchmark — a gap that typically widens when the industry contains many large, high-exposure establishments required to file ITA reports. Employers in the table below are sorted so you can see how far individual establishments deviate from both the industry average and the national benchmark.

The practical value of industry-level safety data is threefold. First, jobseekers can gauge whether a prospective employer is better or worse than its industry peers — not just absolute injury counts, which tilt toward larger payrolls. Second, insurers and workers' compensation carriers use sector TCR as a baseline for experience-modification adjustments. Third, safety professionals benchmark their own programs against the cohort median. Use the grade-sorted employer list below to identify specific establishments within Customer service call centers that outperform or underperform the sector average, and click through to each record for year-by-year injury, illness, and fatality breakdowns.

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Employers by Safety Rate (Page 3 of 5)

Employer Location Avg TCR Grade
St. Joseph, MO ST. JOSEPH, MO 0.6 A
Dubuque Customer Service DUBUQUE, IA 0.6 A
TX-Mission Call Center MISSION, TX 0.6 A
WG South Park-FL30 ORLANDO, FL 0.6 A
CHI - Airport United Airlines Offices DES PLAINES, IL 0.6 A
ONT RANCHO CUCAMUNGA, CA 0.6 A
QVC Chesapeake, Inc. CHESAPEAKE, VA 0.5 A
Eau Claire Skypark-1E EAU CLAIRE, WI 0.5 A
4002 NORTH LITTLE ROCK, AR 0.5 A
Amarillo Call Center AMARILLO, TX 0.5 A
Harbor Freight Tools Corporate Camarillo CAMARILLO, CA 0.5 A
Green UNIONTOWN, OH 0.5 A
CSC Bluefield BLUEFIELD, WV 0.5 A
Alorica Austin-GM AUSTIN, TX 0.5 A
Corporate ESCONDIDO, CA 0.5 A
Akron-350 AKRON, OH 0.5 A
Corp/CTC CHIPPEWA FALLS, WI 0.5 A
CSC Littleton LITTLETON, CO 0.5 A
MPC Call Support Services LLC IRVING, TX 0.4 A
Ruffalo Noel Levitz (Corporate Office) CEDAR RAPIDS, IA 0.4 A
CSC Roseland ROSELAND, NJ 0.4 A
Academy Fire Protection (New York) LYNBROOK, NY 0.4 A
9706 - DFW - CSOC DALLAS, TX 0.4 A
Ruffalo Noel Levitz (Charleston) CHARLESTON, IL 0.4 A
GA-Augusta Call Center AUGUSTA, GA 0.4 A
CSC Harligen HARLIGEN, TX 0.4 A
HQJ - Airport United Airlines Offices HOUSTON, TX 0.4 A
PA COUDERSPORT, PA 0.4 A
NM1 LAS CRUCES, NM 0.4 A
Business Services Call Center SAN ANTONIO, TX 0.4 A
Alorica CUTLER BAY, FL 0.3 A
911 Emergency Call Center HAMPTON, VA 0.3 A
Genentech Portland PORTLAND, OR 0.3 A
Bally's Hotel and Casino - Call Center LAS VEGAS, NV 0.3 A
HoneywellNY80 MELVILLE, NY 0.3 A
Enterprise_GP76 ST. LOUIS, MO 0.3 A
Call Center Tulsa TULSA, OK 0.3 A
PSE&G NJ - CUSTOMER OPERATIONS - (BILLING & REV OPS, CUSTOMER CONTACT, LCS, VP & OTHER CUST OPS) NEWARK, NJ 0.3 A
Clarksburg MT. CLARE, WV 0.3 A
Kollmorgen KTCS (LC) KL9000 RADFORD, VA 0.3 A
Wolverine Worldwide - Richmond Customer Service Center RICHMOND, IN 0.3 A
Wireless Littleton LITTLETON, CO 0.3 A
FYVLNCKG - AT&T Mobility Services LLC FAYETTEVILLE, NC 0.3 A
HomeServe Chattanooga CHATTANOOGA, TN 0.3 A
SolvOne PORTLAND, OR 0.2 A
Corp-Contact Center CHIPPEWA FALLS, WI 0.2 A
Amarillo Call Center-103 AMARILLO, TX 0.2 A
QVC San Antonio, LLC SAN ANTONIO, TX 0.2 A
SkyPark EAU CLAIRE, WI 0.2 A
Pearl Interactive Network WINCHESTER, KY 0.2 A
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Read our methodology — how this data is sourced, computed, and verified.

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Data sourced from official U.S. government datasets. See our methodology for details. Retrieved and formatted by PlainSafetyScore Editorial

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